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Independent analysis on customer exploitation, corporate behavior, and the modern economy.

Health Tech

Withings Now Charges $99.50 a Year to Use Your Own Data in Apple Health

Withings · Apple Health · Health Connect Withings put automatic Apple Health and third-party health-data syncing behind Withings+. CHI investigates what customers are actually paying $99.50 a year for. Read the article Editorial illustration of a smart scale sending health data through a locked toll gate to a smartphone health dashboard.

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A rose-gold wristwatch presented in an open case inside a dark luxury retail interior. Luxury

Scarcity Isn’t the Problem. What Luxury Brands Do With It Is.

All six have genuine scarcity. CHI accepts it. The question is what each company does with the power it creates.CHI Article Premium airline cabin by a window. Airlines

Delta Air Lines

Delta improved the airplane. It also atomized the ticket.CHI Article Empty rows of seating in a concert venue. Ticketing

Ticketmaster

You chose the concert. You didn’t necessarily choose Ticketmaster.CHI Article A viewer facing a streaming-service television screen. Streaming

Netflix

Why aren’t Netflix viewers returning for season two? The answer has been ten years in the making.Published on LinkedIn CHI editorial graphic about a basic business airline fare. Airlines

Delta Air Lines

Delta’s new business fare raises one question nobody is asking.Published on LinkedIn

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