Explore customer hostility across industries
Find the friction. We index the hostility.
Streaming
Binge-worthy content.Frustrating experiences.
Social Media
Connecting billions.Complicating lives.
Dating
Seeking connection.Facing friction.
Luxury
Premium expectations.High-stakes experiences.
Travel
The world awaits.The experience doesn’t.
Hospitality
The room has a rate.The night has a bill.
Transportation
Always in motion.Rarely accountable.
Productivity Software
Built to save time.Priced to keep you.
Technology
Powering progress.Testing patience.
AI
Intelligence unleashed.Trust still loading.
Ticketing
Access should be simple.It rarely is.
Healthcare
Prices you can’t see.Purchases you can’t skip.
Money
Commissions went to zero.The cost went somewhere else.
Data. Transparency. Accountability. CHI turns customer voices into clarity.
31+Customer hostility patterns
55+Companies fully analyzed
12+Sourced pieces of evidence
100%Independent, no sponsors
Your relationship may be different
Run your own CHI assessment.
Published scores describe the company-level pattern. Use the calculator to examine the hostility in your own customer relationship.