CHI Company Investigation · Technology & Software
Salesforce
Salesforce made it easy to grow. It made shrinking expensive.
Enterprise CRM · Sales & Service · Agentforce · Data 360 · Slack · Tableau
Standard company investigation · Concerning · Research current through 16 October 2026
Salesforce’s standard contract once capped renewal increases at 7%. Since May 2019 it has contained no renewal-price limit, and a renewal with fewer seats or a shorter term is re-priced.
Under the current standard agreement, seats added mid-term keep the existing price, while a renewal with fewer seats or a shorter term is re-priced “without regard to the prior term’s per-unit pricing.”S1 These are Salesforce’s standard, default terms; negotiated Order Forms take precedence over them.
CHI 58 is CHI’s calibrated score based on the verified evidence on this page. It is not derived from any single Salesforce document. A CVI has not yet been assigned for Salesforce, so no CFS (CVI − CHI) is published. Methodology →
Easy to add Expansion, any time
New seats join mid-term at the price you already pay.
Subscriptions may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated
, and end on the same date as the rest (§3.1).S1 Growth keeps the terms you negotiated.
Costly to cut Contraction, only at renewal
Fewer seats or a shorter term reopens the price.
Quantities cannot be decreased during the relevant subscription term
; fees are non-cancelable and non-refundable (§5.1). At renewal, less volume or length triggers re-pricing (§11.2). Subscriptions otherwise auto-renew for a year unless notice is given 30 days before term end.S1
Easy to add. Costly to cut. Expansion preserves the commercial relationship; contraction can reopen its economics. This is CHI’s reading: the contract specifies re-pricing on reduction, not a direction. The risk is that a discount negotiated for a larger commitment does not travel to a smaller one.
01The protection disappeared
One sentence in the standard contract, in three versions.
Salesforce publishes every version of its standard agreement back to 1999.S2 Read in order, the renewal-pricing clause moves from a ceiling to a default to nothing at all, while a new clause makes reductions trigger re-pricing.
2009 to October 2015. A renewal increase shall not exceed 7%
of the prior term’s pricing, with advance written notice (30 days, later 60). The cap did not apply where prior pricing was marked promotional or one-time.S3S4
9 January 2016. Pricing will increase by up to 7% … unless We provide You notice of different pricing at least 60 days prior
. Larger increases became possible on notice. The same version added re-pricing when subscription volume decreases.S5
“Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.”
Long-standing, not new
- No mid-term reductions. “Quantities purchased cannot be decreased during the relevant subscription term” appears, in substance, in every version from 2009 onward.
- Fees follow purchases, not use. “Fees are based on Services subscriptions purchased and not actual usage” is also present from 2009.
- No termination for convenience. Termination has always been for cause only: uncured material breach or insolvency.
What changed, 2016 to 2019
- The 7% ceiling became a default in January 2016, with larger increases allowed on 60 days’ notice.
- Re-pricing on reduction was added in January 2016 (volume) and widened in May 2019 (volume or length).
- The remaining 7% language was deleted in May 2019, leaving no renewal-price sentence in the standard terms.
The structural change was the renewal-pricing treatment of contraction. The other rules pre-date it.
These are Salesforce’s standard, default terms. They are not every customer’s terms.
The agreement ranks documents in this order:(1) the applicable Order Form, (2) this Agreement, and (3) the Documentation, and both the fee and renewal clauses open with “Except as otherwise specified … in an Order Form”.S1 Large customers routinely negotiate price protections into Order Forms, and customers on bespoke master agreements that do not reference this MSA are not bound by it. CHI does not know what share of customers sign the standard terms unchanged.
02Support became another percentage layer
The Premier rate moved from 20% to 30% of net licence fees.
Salesforce sells its main paid support plan, Premier Success, as a share of licence spend. Archived copies of its Success Plans page show the published rate changing between captures dated 16 and 19 February 2021.S8S9
Standard · Premier · Premier Plus
- Included in all licences
- 20% of net: 24/7 support, phone, developer support
- 30% of net: Premier plus unlimited configuration services
Standard · Premier · Signature
- Included in all licences
- 30% of net (today: “30% of net license fees”)
- Request a quote; price based on complexity and scale
Salesforce raised the Premier Success Plan’s published rate from 20% to 30% of net licence fees — a 50% relative increase in the rate.
Premier Plus left the public tier lineup in the same change. CHI found no Salesforce announcement explaining it, and no evidence that existing Premier customers were moved to the new rate at renewal. This is a change to the published list rate, not proof that any customer’s contract was repriced.S8S9S11| Need | Standard (included) | Premier (30% of net) |
|---|---|---|
| Response time | 2 days for all support inquiries, local business hours | 1 hour for business-stopping issues, 24/7/365 |
| Live channels | Help Agent and chat | Help Agent, chat and phone |
| Developer support | Not listed | Troubleshooting up to 200 lines of custom code |
From Salesforce’s current Success Plans pricing and April 2026 datasheet; a June 2019 capture shows the same split.S11S12S10 Premier’s dollar cost moves with the licence base it covers. In fairness, it has been bundled at no extra charge in Unlimited since at least 2017, and is included in the 2026 Core, Advanced and Max editions.
03The percentage compounds
Twelve products priced as a share of what you already spend.
Salesforce lists security, environment and support products as a percentage of the customer’s net spend, not as a fixed fee.S13S14S15S11
When the base rises, so does every add-on
When the customer’s own net price on applicable products rises — a higher negotiated price at renewal, or more seats — the dollar cost of each percentage-priced add-on rises too, though its stated percentage is unchanged. A list-price announcement alone does not change an existing contract; the effect arrives when the customer’s actual net price moves.
“Applicable” is not defined publicly
The FAQ says the price is calculated as a percentage of how much you spend on other applicable Salesforce products (for example, products that are technically compatible)
and refers questions to a sales representative.S13S14 CHI records the undefined denominator as a transparency finding.
04Seven quiet years, then repeated upward moves
The entry enterprise list level went from $150 to $195. The product changed too.
Sales Cloud list prices, per user per month, billed annually, from Salesforce’s own announcements and archived pricing pages.S17S16S18S19 In July 2023 Salesforce said its last list price increase was seven years ago
.S16
$75 · $150 · $300
Professional, Enterprise, Unlimited. Unchanged on archived pages from June 2017 to June 2023.
$80 · $165 · $330
Announced as an average increase of about 9%, the first in seven years by Salesforce’s account.
Einstein 1 · $500
A new top tier above Unlimited, bundling AI and Data Cloud. Enterprise and Unlimited unchanged.
$175 · $350
Enterprise and Unlimited, average increase about 6%. Agentforce 1 Editions from $550. Starter, Pro and Foundations excluded.
$195 · $395 · $550
Core, Advanced and Max replace Enterprise, Unlimited and Agentforce 1 for new buyers. Existing legacy pricing unchanged, says Salesforce.
$150 Enterprise → $195 Core is about +30%; $300 Unlimited → $395 Advanced is about +32%. The 2026 editions are not the same products.
Core bundles the Premier Success Plan, Slack Business+, Tableau Next and 500,000 Flex Credits that Enterprise did not; Advanced adds security products and 1 million Flex Credits to an Unlimited tier that already included Premier.| Change | Salesforce’s stated scope | What CHI does not claim |
|---|---|---|
| August 2023, average ~9% | New customers and existing customers purchasing new cloudsS16 | That Salesforce said existing subscriptions were raised at renewal |
| August 2025, average ~6% | Enterprise and Unlimited editions of Sales, Service, Field Service and select Industries; no planned changesfor Foundations, Starter or ProS18 | Anything about existing customers or renewals, on which the announcement is silent |
| September 2026, new editions | Existing customer pricing on legacy editions remains unchanged.S19 | That legacy customers were forced to migrate |
Three upward moves in about 37 months: two announced list increases and a third through replacement editions.
05Simplification through bundling
Fewer editions, more inside each one.
On 3 September 2026 Salesforce introduced Core, Advanced and Max for Agentforce Sales, Service and Industries, saying every tier now includes Agentforce, Slack and Slackbot, embedded agentic analytics, data security and the Premier Success Plan.S19S20S21
Salesforce’s published enterprise lineup no longer offers new buyers an unbundled Enterprise or Unlimited tier. Core, Advanced and Max each package previously separate capabilities into the published list price.
Salesforce describes this as consolidatingwhat previously required piecing together multiple SKUsinto
a single purchase. It does not publicly state whether individual bundled components can be declined. Existing customer pricing on legacy editions remains unchanged, according to Salesforce.S19
Much of the bundle is new value for a buyer who wanted it (Premier alone was listed at 30% of net licence fees, Slack Business+ at $15 per user). The cost falls on buyers who wanted neither, for whom the entry level rose from $175 to $195. Salesforce’s live pricing pages still carry leftovers from the old lineup.S20
06AI: more complicated, but often cheaper
Salesforce cut the unit price of an agent action. It also changed the unit.
Agentforce launched in 2024 at $2 per conversation. In May 2025 Salesforce introduced Flex Credits at $500 per 100,000, with one standard Agentforce action consuming 20 credits, about $0.10 at published rates.S23S22
$2
Per conversation- $2
Price of one conversation$2.00
$0.10
Per standard action (20 Flex Credits)- 1
- 2
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- 5
- 6
- 7
- 8
- 9
- 10
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20 actions × $0.10$2.00
Salesforce replaced a $2-per-conversation model with a $0.10-per-standard-action model. Below 20 metered actions, a conversation is cheaper under the simple arithmetic; above that threshold it can cost more.
Salesforce publishes no average actions-per-conversation figure, so the effective change in price is undetermined. Its own worked examples use one to five actions per task. The two modelswill not be supported in the same org.S22
What improved for customers
Primary-sourced, from Salesforce’s own pricing materials.
- Free starting allowanceWith Flex Credits in May 2025, Salesforce said Enterprise customers and above could get
100,000 Flex Credits for $0 with Salesforce Foundations
. Later Salesforce materials give different figures, so CHI does not state a single current number.S23 - No overage penalty
There is no overage penalty. If you exceed your entitlement, your rate is your contracted rate billed monthly in arrears.
S22 - Seats can become creditsSalesforce announced a Flex Agreement allowing organizations to move commitments between human seats and digital labor; the conversion terms are arranged with an account executive and are not published.S23
- Lower cost for simple tasksFor low-action workloads, the Flex model can materially lower costs relative to $2 per conversation.
What became harder
Six list-price regimes for generative and agentic AI, July 2023 to September 2026.
- Sales GPT / Service GPT inside $50-per-user Einstein products, with limited GPT creditsS30
- Einstein 1 Edition, $500 per userS17
- Agentforce from $2 per conversationS31
- Flex Credits, $500 per 100,000; 20 per actionS23
- Agentforce 1 from $550 (1M Flex + 2.5M Data Cloud credits); add-ons from $125S18
- Max at $550 with 2.75M Flex Credits; credits in Core and AdvancedS19
The concern is not the price of AI; it is how many ways it can now be charged (next section).
This is the strongest evidence against an overly hostile reading. Salesforce lowered the entry cost of AI and published its unit prices.
07AI and Data 360 complexity
Unit-transparent. Bill-opaque.
The finding is not that these things cost money. It is forecastability: the unit prices are published, but the meters have multiplied, and the total depends on usage that is hard to predict.
Published
What a buyer can see before signing.
- Unit pricesFlex Credits at $500 per 100,000; Data 360 Profiles at $240 and $420 per 1,000 a year.S22S26
- Dated rate cardsMultipliers for each usage type, including sandbox rates.S24S25
- Monitoring toolsDigital Wallet with consumption alerts; Salesforce advises customers to
prevent overages by using alerts in Digital Wallet
.S22
Hard to forecast
What a buyer cannot pin down in advance.
- Multipliers can change
Usage types, tiers, and associated multipliers may be updated from time to time.
S24 - No rolloverFlex Credits
must be used before the Order End Date … and no rollover will be permitted
.S24 - Two meters at once
Use of generative AI features may also consume Data Cloud credits as well as Flex Credits or Conversations.
S25 - Overage existed, rate unpublishedSalesforce suspended invoicing for Data 360 overages through 3 November 2025. CHI identified no public Data 360 overage rate.S27
- Salesforce’s own admission
We have limited experience with determining optimal pricing for our consumption-based contracts.
S29
Salesforce’s Data 360 pricing is transparent at the unit level and difficult to forecast at the total-bill level. CHI does not know whether overage invoicing resumed after 3 November 2025, and makes no claim about the size of any customer’s bill.
08Slack: the clearest acquired-product example
Less free history, AI bundled into the price, tighter data access.
Salesforce completed its acquisition of Slack in July 2021. The record below uses Slack’s own posts, help pages and developer changelog. CHI’s separate Slack investigation covers the full history.
Pro rises from $6.67 to $7.25 per user per month (annual). The free plan’s 10,000-message and 5 GB limits are replaced by access to the past 90 days of history.S32
Price change · reduced free entitlementOn the free plan, messages and files older than one year may be deleted on a rolling basis.S33
Reduced free entitlementFor commercially distributed apps not approved for the Slack Marketplace, two message-history API methods move from Tier 3 to Tier 1: 1 request per minute, up to 15 objects per request; Marketplace apps and existing installations are not affected, and updated API terms tighten how third-party apps store, use and share data. Slack’s stated reason: bulk downloads of customers’ conversational data for indexing and querying pose risks
.S36
“While you can manage which AI features your members are able to use, the price you pay for your Slack plan won’t change if you turn all AI features off.”
A strong SP001 example: value the customer may not want is folded into a price that does not fall if it is declined.
Other acquired products, briefly. Tableau stopped selling new perpetual licences on 1 May 2021 and said maintenance would not be renewable after 1 March 2024, moving customers who want continued maintenance to subscription with a runway of more than three years.S37 Heroku stopped offering free product plans from 28 November 2022, citing fraud and abuse and a wish to focus resources.S38
09Unused capacity
A narrow claim about shelfware, and only that.
Salesforce’s standard contract can monetize unused capacity because fees are based on subscriptions purchased rather than actual usage, purchased quantities generally cannot be reduced during the term, and reducing commitments at renewal triggers re-pricing without regard to prior per-unit pricing.S1
Order Forms can override each of these terms. CHI does not claim that re-pricing always means a higher price, and it publishes no estimate of how many Salesforce licences go unused: no Salesforce-specific study with a disclosed method supports one.10Lock-in
Most of it comes from depth. Some of it is added.
Natural switching costs
Not inherently hostile- Apex and Flow logic that runs only on Salesforce
- Custom data models built around Salesforce objects
- Integrations wired to Salesforce APIs
- AppExchange packages that must be re-sourced
- Implementation investment already made
- Specialist staff knowledge that does not transfer
A Salesforce-controlled layer
Contract, tiering and data access- No termination for convenience in the standard agreementS1
- 30 days after termination to export Customer Data, after which Salesforce deletes itS1
- Export cadence by edition: weekly on Enterprise and above, every 29 days on ProfessionalS39
- API access sold separately on lower tiers, listed at $25 per user per monthS20
- Slack third-party indexing restrictions for non-Marketplace appsS36
Most Salesforce lock-in comes naturally from platform depth. Salesforce adds a contractual and tiering layer on top — and, in Slack’s case, a data-access layer.
The public MSA does not contain post-termination data-access or transition fees. The 30-day export carries no stated charge.11Fairness and counter-evidence
Salesforce is not uniformly extractive.
Salesforce’s entry list price has stayed at about $25 per user per month since 2017, and the 2025 increase explicitly excluded Foundations, Starter and Pro.
The product changed from Essentials (launched at $25 in November 2017) to Starter Suite, so the price is nominal, not like-for-like. The 2025 announcement said:There are no planned changes to pricing for Salesforce Foundations, Starter, or Pro Editions.S44S17S18
- More included capacity. Compared with its Summer ’17 limits documentation, Salesforce now includes 10 GB of base data storage per org instead of 1 GB, and a base of 100,000 API calls a day instead of 15,000.S42S43
- Free starting allowances. Salesforce Foundations and free Flex Credit allowances let Enterprise customers try AI and Data 360 without a new purchase.S23S26
- Cheaper AI for simple work. The Flex model can materially lower costs for low-action workloads, with no overage penalty at the contracted rate.S22
- Seats convertible to credits. The announced Flex Agreement lets human-seat commitments move toward digital labor.S23
- Free internal ingestion. Salesforce-to-Data 360 pipeline usage stopped consuming credits on 7 August 2025.S28
- Patient retirements. Classic has no announced end-of-life date; Workflow Rules and Process Builder had a multi-year transition and existing automations continue to run after end of support on 31 December 2025; existing CPQ customers may keep renewing and adding seats.S40S41
- Standard support included. The agreement provides standard support
at no additional charge
.S1 - No exit fee. The 30-day post-termination data export carries no stated fee.S1
- Published tools. Dated rate cards, a Digital Wallet and consumption alerts give customers more visibility than many usage-priced vendors offer.S24S22
- Legacy pricing kept. Existing customers keep legacy-edition pricing after the 2026 restructuring.S19
Salesforce has often lowered barriers where it wants adoption while tightening economics where customers are already deeply embedded.
This is CHI’s reading of the pattern across the evidence on this page, not a statement Salesforce has made.12Score
Why CHI 58, and why there is no CVI yet.
CHI 58 places Salesforce in the Concerning range. It is CHI’s calibrated score based on the verified evidence on this page, set against the other technology companies in the index, not a figure derived from any single Salesforce document. No dimension-level breakdown has been published for Salesforce.
- Standard renewal-price protection weakened, then removed
- Contraction triggers re-pricing; expansion does not
- Premier published rate 20% → 30% of net fees
- Percentage add-ons on an undefined base
- Repeated upward list moves after a long freeze
- Layered usage pricing that is hard to forecast
- Slack AI bundled with no price reduction for opting out
- $25 entry price nominally held since 2017
- Larger base storage and API allowances
- Free AI and Data 360 starting allowances
- Lower AI unit prices for simple work
- Patient core-platform retirements
- Legacy pricing preserved for existing customers
CHI has not yet scored the value Salesforce delivers. CFS is CVI minus CHI, so no fairness balance is published: this page answers how hostile the commercial relationship has become, not whether the value delivered outweighs it.
13Pattern classification
One primary pattern, two partial ones, one not supported.
Standard renewal protection was weakened and removed, contraction became a re-pricing event, percentage add-ons grow with the base, and enterprise list levels rose after a long freeze.
Slack’s free history narrowed and its AI was bundled into a price that does not fall if AI is switched off; Heroku’s free plans ended; Premier’s published rate rose. Partial because core allowances moved the other way and Premier repricing of existing customers is not established.
Legacy editions are no longer offered to new buyers, Tableau perpetual maintenance ended, and CPQ reached end of sale. Partial because core retirements were patient and existing customers keep legacy pricing.
The only pass-through found is a standard clause making fees exclusive of taxes. No regulatory or compliance recovery fee was identified.S1
14CHI verdict
Salesforce
Concerning
The evidence does not support the claim that Salesforce is uniquely predatory.
It does support this: Salesforce progressively weakened standard renewal-price protection, made contraction subject to re-pricing, increased percentage-based monetization, raised enterprise list prices after a long freeze, and introduced increasingly layered usage pricing around an ecosystem customers find expensive to unwind.
At the same time, Salesforce has kept SMB pricing remarkably stable, increased core allowances, introduced meaningful free tiers and sometimes reduced AI unit economics.
What this page does not claim
CHI tested these and left them out because the evidence did not establish them.
- Salesforce’s current standard contract does not contain a 7% renewal cap.
- CHI did not establish that every list-price increase applied to every existing customer at renewal.
- CHI did not establish that customers were forced into Agentforce.
- CHI did not establish any Salesforce-specific rate of unused licences.
- CHI did not establish routine multimillion-dollar Data 360 overages.
- CHI did not establish whether customers can or cannot decline individual components of the 2026 bundles.
15Sources
Primary documents first.
Company documents and SEC filings wherever they exist; secondary sources are marked. Archived pages link to the Internet Archive.
Salesforce Main Services Agreement, current version, last updated 15 October 2026 (§2.1, §2.2, §3.1, §5.1, §5.6, §11.2, §11.3, §12.3). salesforce.com
Salesforce agreement archive, all prior versions of the standard agreement. salesforce.com
Master Subscription Agreement, version posted May 2009 to June 2010 (§12.2: “shall not exceed 7%”, 30 days’ notice). salesforce.com
Master Subscription Agreement, version of 21 October 2015 (§12.2: 7% ceiling, 60 days’ notice). salesforce.com
Master Subscription Agreement, version of 9 January 2016 (§12.2: “will increase by up to 7%”; re-pricing on decreased volume). salesforce.com
Master Subscription Agreement, version of 10 November 2018 (last version containing the 7% sentence). salesforce.com
Master Subscription Agreement, version of 1 May 2019 (7% sentence deleted; re-pricing on decreased volume or length). salesforce.com
Salesforce Success Plans page, archived 16 February 2021 (Premier 20% of net; Premier Plus 30% of net). web.archive.org
Salesforce Success Plans page, archived 19 February 2021 (Premier 30% of net; Signature on request). web.archive.org
Salesforce Success Plans page, archived 3 June 2019 (Standard “2-day response 12/5 online”; Premier “20% net”). web.archive.org
Salesforce Success Plans pricing, live (“30% of net license fees”; response times; developer support). salesforce.com
Salesforce all Success Plans datasheet, April 2026. salesforce.com
Salesforce Shield pricing, live (Shield and components as % of net spend; “applicable products” FAQ). salesforce.com
Salesforce sandbox pricing, live (Developer Pro 5%, Partial Copy 20%, Full Copy 30% of net spend). salesforce.com
Salesforce all add-ons price list (Data Mask 10% of net spend; Premier 30% of net price). salesforce.com
“New List Pricing for Salesforce Products”, Salesforce, 11 July 2023, archived (average 9%; “seven years ago”; scope). web.archive.org
Salesforce Sales Cloud pricing page, archived June 2017, June 2023, September 2023, June 2024 and August 2025.
“Updated Product Packaging and Pricing”, Salesforce, 17 June 2025 (average 6%; exclusions; Agentforce 1 Editions; add-ons; Slack Business+). salesforce.com
“New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation”, Salesforce, 3 September 2026. salesforce.com
Salesforce Sales Cloud pricing, live (Core, Advanced, Max; Web Services API add-on). salesforce.com
Salesforce Service Cloud pricing, live. salesforce.com
Agentforce pricing, live (Flex Credits; $2 conversations; same-org rule; overage and rollover FAQs; worked examples). salesforce.com
“Salesforce Introduces New Flexible Agentforce Pricing”, press release, 15 May 2025 (Flex Credits; Flex Agreement; 100,000 credits with Foundations). salesforce.com
Flex Credits Rate Card, updated 31 August 2026. salesforce.com
Einstein Request Rate Card, updated 21 September 2026. salesforce.com
Data 360 pricing, live (Flex Credits; Profiles SKUs; free provisioning). salesforce.com
Salesforce Help: Data 360 License, Credits, and Permission Set Changes, September through November 2025 (overage invoicing suspended until 3 November 2025). help.salesforce.com
Salesforce Help: Data Services Billable Usage Types for Data 360 (internal pipeline free as of 7 August 2025). help.salesforce.com
Salesforce, Inc. Form 10-K, fiscal year ended 31 January 2026, Item 1A. sec.gov
Sales GPT and Service GPT general availability, Salesforce, July 2023. salesforce.com
Agentforce announcement, Salesforce, 12 September 2024 (“starts at $2 per conversation”). salesforce.com
“Pricing and plan updates”, Slack, 18 July 2022. slack.com
Slack Help: Updates to message and file history on free workspaces (deletion from 26 August 2024). slack.com
“June 2025 pricing and packaging announcement”, Slack, 17 June 2025. slack.com
Slack Help: Updates to feature availability and pricing for Slack plans (renewal after 17 August 2025; AI and plan price). slack.com
Slack developer changelog, “Rate limit changes for non-Marketplace apps”, 29 May 2025. docs.slack.dev
Tableau: perpetual licence end of sale (1 May 2021; maintenance not renewable after 1 March 2024). tableau.com
Heroku: “Heroku’s Next Chapter”, 25 August 2022 (free plans end 28 November 2022). heroku.com
Trailhead: Data export (weekly on Enterprise, Performance and Unlimited; every 29 days on Professional and Developer). trailhead.salesforce.com
Salesforce Help: Workflow Rules and Process Builder end of support. help.salesforce.com
Salesforce Ben, “Salesforce Confirms the Future of CPQ”, March 2025 (end of sale; renewals and added licences continue) Secondary; Salesforce Ben on the retirement of Lightning transition apps (no Classic end-of-life date) Secondary. salesforceben.com · salesforceben.com
Salesforce limits quick reference, Summer ’17 (1 GB base data storage; 15,000 base API calls). salesforce.com
Current Salesforce limits: data and file storage allocations (10 GB base) and API request limits (100,000 base).
diginomica, “Salesforce Essentials welcomes SMBs back into the fold”, 13 November 2017 ($25 launch price) Secondary. diginomica.com
Reading this beside the rest of the index
Every company here is assessed against the same question. At Salesforce, the answer depends on which direction your business is moving.
Read this page alongside CHI’s Slack investigation, the methodology, and the other technology companies CHI has assessed.